As I know, there could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues. If this issue can also be reproduced when directly sending emails from your Outlook client, I'm afraid that the issue might be mostly related to your Outlook client. You could also send emails from the web mail and see if there is any difference. To check if the issue is related to your Outlook client or your email account, it is suggested to exit other programs ,run Outlook alone and send test emails to see if this issue can be reproduced. User sends mass emails from the Third Party Program as invoices.ĭoes this issue only happen to emails sent from your Third Party Program? To further confirm your issue, it is suggested to log in to your web mail and see if you can find those disappeared emails. So, please try to check your Recover Deleted Items From Server feature and see if you can find those disappeared items. As I know, when exchange users accidentally delete an item from Outlook mailbox, you can often recover it via Recover Deleted Items From Server. I've enabled Outlook advanced logging and took a look at what appears in the ETL files when you delete from Sent Items however there is so much chatter I'm unsure really what I'm looking for.Īny Outlook peoples got any tips to diagnose the above?Īccording to your description, it seems that you are using Exchange email account when sending emails.
The above can be replicated and has occurred twice now, but I'm unsure really how to diagnose this issue. Items don't appear in Deleted Items, or the "Recover Deleted Items" folders.Įxport-Mailbox, doesn't yield any results either. Then, around 2 minutes later, the items all disappear from the "Sent Items" folderĮxchange Server (Exchange 2010) - Get-MessageTrackingLog - shows the items being sent User notices the items being sent and see them appear in the "Sent Items" folder within Outlook User sends mass emails from the Third Party Program as invoices User opens Third Party Program (Pegasus Opera) Please also check you have configured any rule may take effect on the sent items.I have an issue where by a customer performs some tasks in Outlook and another third party program which looks like the following. In addition, can the mails be found in outlook sent items now? If so, we can use outlook to export the mails. Voila all my folders reappeared with a new folder
Now click on organising and then on new folder for left hand navigation pane. Look at the move icon on topbar and you should see your folders listed with (on my computer), however folders are not accessible. However try this, very simple and I found it just by accident. This has just happened to me adding IMAP, folders were not there just disappeared. We may also refer to the discussion in this similar thread: Changed "root folder path" and emails are now missing-can I recover them? In theory, Outlook won't delete your emails/folders when set the root folder path to Inbox. You mentioned that: Tried re configuring imap but issue didn't resolved, do you mean re-configuring the imap profile for the user? File > Options > Mail > Save messages section Under Advanced tab.Īlso make sure the Save copies of messages in the Sent Items folder option is checked as well. Double click your IMAP account and click More Settings. Whether the “Do not save copies of sent items” check box is checked or not? File > Account Settings > Account Settings. What's you Exchange server and CU version?ĭo all the mails sent from outlook not showing in OWA or part of them? Conversely, can mails sent from owa be synchronized to outlook sent items correctly?